Localized RMA Service

If you are not happy with the purchase, here is the easy procedure for RMA:

- Return for Full Refund: Within a month from the delivery date.We will pay for the return shipping fee or provide prepaid return label if the product is faulty/DOA.

- Europe customer could return the product to Germany.

- US/Canada customer could return the product to California.

- No question asked exchange: Within a year from the delivery date.

- Items are not damaged, abused, or missing accessories.

- Please email us at info@hdplex.com for RMA label.

- All Chassis, Power Supply, Accessories has one year warranty.

RMA Address for Germany 
RMA Address for UK/Europe 
RMA Address for USA 
hdplex ltd c/o Cai Wu
Oberer Grifflenberg 156
Wuppertal 42119
Deutschland (Germany)
BX-HDPLEXRMA C/O LLyn PLEX
2 safestore DAVIS STREET UNIT 5035
Cardiff CF24 2FU
UK
HDPLEX LTD
300 W Valley Blvd G43
Alhambra,California,91803
USA
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